Receives and responds to patients’ complaints regarding hospital services and ensures that concerns are handled properly. Conducts patient satisfaction surveys (for inpatients and outpatients) and issues accordingly analysis reports to manager for review and approval. Responds to patients’ needs and assists them in completing their transactions at the different hospital departments. Answers patients’ inquiries about the Hospital policies, procedures, patients’ rights and responsibilities and available services.
♦ Lebanese Nationality
♦ Bachelor degree in healthcare related field or hospitality management
♦ 1 year experience in related field
♦ Very good knowledge of written and spoken Arabic, English and French
♦ Proficient knowledge in the use of Microsoft Office
♦ Excellent communication skills
♦ Good analytical skills.
♦ Accommodating Character