Key Responsibilities:
♦ Receives and responds to patients’ compliments and complaints regarding hospital services and ensures that concerns are handled properly
♦ Conducts patient satisfaction surveys (for inpatients and outpatients) and issues accordingly analysis reports to manager for review and approval
♦ Responds to patients’ needs and assists them in completing their transactions at the different hospital departments
♦ Answers patients’ inquiries about the Hospital policies, procedures, patients’ rights and responsibilities, available services and coordinates between Departments when required
Job Requirements:
♦ BS degree in healthcare related field or hospitality management
♦ Up to 1-year experience in a customer facing setting
♦ Excellent communication and interpersonal skills
♦ Customer service oriented
♦ Very good knowledge of written and spoken Arabic, English and French
♦ Proficient knowledge in the use of Microsoft Office
