Job Summary:

The Quality & Patient Safety Manager ensures the delivery of high-quality healthcare services in compliance with national and international standards (MOPH & JCI). This role is responsible for developing, implementing, and monitoring quality improvement and patient safety programs, while promoting a culture of continuous improvement across the organization.

Key Responsibilities:

♦ Ensures compliance with accreditation, regulatory, and patient safety standards

♦ Develops and monitors quality improvement and risk management programs

♦ Conducts audits, assessments, and performance evaluations

♦ Leads incident investigations and Root Cause Analyses (RCA)

♦ Identifies risks and implements preventive and corrective actions

♦ Collaborates with Infection Control and Health & Safety teams

♦ Provides training and education on quality and patient safety practices

♦ Analyzes data and performance indicators to drive improvement initiatives

♦ Participates in tracer activities and hospital committees

♦ Supports development of policies, procedures, and best practices

Job Requirements:

♦ Bachelor's degree in healthcare, nursing, public health, biomedical sciences, or a related field (Required)

♦ Master’s degree in Quality, Healthcare Administration, or Patient Safety (Preferred)

♦ Minimum 5 years of experience in quality management, risk management, or patient safety

♦ Strong communication and organizational skills

♦ Knowledge of healthcare quality standards (MOPH, JCI preferred)

♦ Analytical and problem-solving abilities

♦ Experience with RCA, safety event classification, and QI tools.

♦ Proficient in Microsoft Excel, PowerPoint, and data dashboards

♦ Fluency in Arabic and English