PATIENTS & VISITORS GUIDE

• VISITING HOURS

  Due to the current Covid-19 situation, only one visitor is allowed per patient. Amended visiting hours are 10:00 am-12:00 pm and 4:00 pm-6:00 pm

• PHONE CALLS

  You could place an external call from your room by dialing:

  Access digit 8 + the number you are calling. For overseas phone calls and faxes the General Services Department can assist you by dialing the extension 1180 or 1181 and placing your request.

• GENERAL SERVICES

  This office secures transportation (taxis), newspapers, first aid or any other services needed upon request.

  Call extension

  1180 or 1181 for assistance.

• HOSPITAL ADMISSION

  First you need to obtain your doctor's approval to enter the hospital. Then you proceed to the Admission’s Office to:

  - Reserve the date of your hospitalization

  - Clear your health coverage (third party, out-of-pocket, etc.)

  - Other (special medical treatment, etc.)

• PATIENTS RIGHTS &
  RESPONSIBILITIES

  Due to the current Covid-19 situation, only one visitor is allowed per patient. Amended visiting hours are 10:00 am - 12:00 pm and 4:00 pm - 6:00 pm

• INSURANCE & BILLING

  This office secures transportation (taxis), newspapers, first aid or any other services needed upon request.

• Pre Admission Unit (PAU)

  WHERE TO BEGIN

  The PAU nurse will contact you before your scheduled surgery.

  YOUR VISIT AT THE PAU

  Duration: 1 - 2 hours
  Ask for your free Wi-Fi access

  AFTER YOUR VISIT

  You will receive a call from the Hospital to confirm the date and time of your intervention. Remember to ask for your surgery preparation leaflet

• PATIENT RELATIONS
  DEPARTMENT

  If you are lost, if you need a helping hand, if you have any complaints, suggestions or need assistance in your paperwork, contact the Patient Relations Department located in the Hospital underground (B1) at Extensions 1690 or 505.

• MEDICAL RECORDS

  The Medical Records Department will provide you or a designated person on your behalf with the following:

  - Your X-rays (after obtaining your doctor’s approval first)

  - A copy of your laboratory tests

  - A resume of your medical file

  Extension 1620

• PRE-OPERATIVE PROCEDURES

  - Smoking

  - Medicines

  - Meals

  - Your Health Status & Well Being

• ADMINISTRATIVE &
  MEDICAL PROCEDURES
  BEFORE YOUR SURGERY

  Patient Services Office

• SAFE DEPOSIT

  For your convenience, a safe deposit box is available at the General Services Department. For more information on securing your safe deposit kindly request the assistance of the Nursing Desk located on your floor.

  The Administration of the Hospital is not responsible for any loss of personal and valuable items in patient rooms or in other hospital premises.

• CHURCH SERVICES

  A mass is celebrated every Tuesday and Friday 8:00 a.m. at the Hospital's Church.

• SMOKING POLICY

  Saint George Hospital is a smoke free hospital. It is strictly forbidden to smoke in the patients’ rooms and in all the service departments.

• MEALS

  The Hospital’s Dietary department will cater to your own needs and will be happy to assist you in determining your daily food regimen and intake. Call Extension 1640.

  Breakfast: 8:00 am

  Lunch: 12:00 pm

  Dinner: 5:00 pm