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patient handbook
General Information
Visiting Hours
 From 10:00 a.m. until 7:30 p.m.
Children under the age of 12 years old are allowed to visit
on Sundays only.
Smoking Policy
Saint George Hospital is a smoke free hospital. It is strictly
forbidden to smoke in the patients' rooms and in all the service
departments.
General Services
This office secures transportation (taxis), newspapers, first
aid or any other services needed upon request. Call extension
1180 or 1181 for assistance.
Safe Deposits
The hospital is not responsible for any theft of personal
items inside the patients' rooms or in any other hospital
service. If you wish, a safe deposit box will be put at your
disposal at the General Services Department - Extension 1180
or 1181.
Phone Calls
 You could place an external call from your room by dialing:
Access digit 8 + the number you are calling
For overseas phone calls and faxes the General Services Department
can assist you by dialing the extension 1180 or 1181 and placing
your request.
If you are calling SGHUMC or any of its offices, clinics or patients'
rooms:
Dial the hospital new number 1287
from any local or mobile phone or +961 1 5757 000 from overseas
Change your phone to tone
Dial directly the required clinic or office extension or the
following:
0 for Operator
3 for Patient Rooms 4 for Clinics
5
for Emergency Services 6 for Laboratory 7
for Radiology
8
for Diagnostics Lab
9 for Information
If calling a second class patient room (Rooms with 2 beds), dial
number 2 before the room number
than the number of the bed (1 or 2) (i.e. if the patient is in room number 414, you dial
2 414 1 for
the patient in bed number 1 or 2414 2 for the patient in
bed number 2)
Hospital Admission
 First you need to obtain your doctor's approval to enter the
hospital
Then you proceed to the Admission's Office to:
 Reserve the date of your hospitalization
Clear your health coverage (third party, out-of-pocket, etc.)
Other (special medical treatment, etc.)
It is better to confirm your reservation with the Admission Office 48
hours before the fixed date of your hospitalization.
Checking-out
A representative from the billing department will contact
your room as soon as your bill is ready for payment, starting
10:00 a.m.
The settlement of bills is made either in cash or by certified
check only. The patient could stay in his room for a maximum of one
hour after the settlement of the bill.
Church Service
A mass is celebrated every Tuesday and Friday 8:00 a.m.
at the Hospital's Church.
Meals
Meals are served at:
Breakfast 8:00 a.m.
Lunch 12:00 a.m.
Dinner 5:00 p.m.
The Hospital's Dietary department will cater to your own needs
and will be happy to assist you in determining your daily food
regimen and intake. Call Extension 1640.
Medical Records
The Medical Records Department will provide you or a designated
person on your behalf with the following:
Your
X-rays (after obtaining your doctor's approval first)
A
copy of your laboratory tests
A
resume of your medical file
Extension 1620
Patient Services Office
If you are lost, if you need a helping hand, if you have any
complaints, suggestions or need assistance in your paperwork,
contact the Patient Services Office located in the Hospital main
lobby on the ground floor and underground (B1) at Extensions
1610 to 1616.
PRE
OPERATIVE PROCEDURES
Smoking
 If you are a smoker refrain from smoking at least one
week before surgery.
You are at a higher risk of developing lung problems
during or after surgery.
Meals
Stop eating and drinking after midnight; the day before
your scheduled surgery.
Medicines
Stop taking aspirin or any of its derivatives for one
week before your scheduled surgery unless it has been
prescribed by your cardiologist.
If you have diabetes, do not take insulin or any other
oral pills prescribed for reducing the level of glucose
in your blood on the morning of your scheduled surgery.
Always Consult Your Physician Before Taking
Any Medicine
on Your Own
Your Health Status & Well
Being
In case you notice any changes in your health like contracting
a virus or feeling sick it is important that you immediately
consult with your physician before your scheduled surgery.
It is mandatory to take a bath at the eve or on the
morning of your surgery
ADMINISTRATIVE
& MEDICAL PROCEDURES BEFORE YOUR SURGERY
Patient Services Office
 This is your first step for preparing your formalities. A
welcoming patient services team will be in charge of preparing
your file and will direct you to the designated departments.
At this stage the following steps will be undertaken:
1. Information related to your health insurance or health
coverage will be compiled
2. You will be directed and if needed accompanied to the diagnostic
service departments (laboratory and electrocardiogram)
3. You will be sent to your anesthesiologist for an assessment
before your scheduled surgery
It is advisable that you leave your valuables and jewelry
at home
Pack only your personal belongings during your stay at the hospital
ON
THE DAY OF YOUR SURGERY
Upon your Arrival to the Hospital
GO DIRECTLY TO THE ADMISSION OFFICE
Bring with you: The reservation slip (pink color)
And Collect from the Admission Office. Your medical
file (including the results)
If the Results of Your Exams are Still Kept in the
Hospital
Make Sure that You Request them from the Admission Office
Before You
Go to Your Room
AFTER
YOUR SURGERY
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Due
to the side effects of general anesthesia you might feel
heavy in your head, dizzy or sleepy. Make sure that you
have a companion at your side for 24-48 hours after your
surgery |
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It
is mandatory that you DO NOT drive or use any machinery
necessitating concentration during the 24 hours following
your surgery |
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It
is mandatory that you stop drinking any alcoholic beverages
for a period of 24-48 hours following your surgery |
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It
is advisable that you refrain from making any critical
decisions or sign any legal documents related to matters
of consequence |
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It
is preferable that you stay home for a period of time
as determined by your physician. Being bed ridden may
not be necessary |
Contact
your Physician or His/Her Designated Assistant in the Following
Cases:
- If your body temperature reaches 38.5 C or above
- Continuous pain without relief even after taking pain-killers
- Inability to eat or drink due to nausea and vomiting
- Inability to urinate
- Redness, inflammation, hemorrhage or infection of the wound
- Inability to breath normally
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