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One
of the hospital's newest departments is Patient Services. The
hospital is very serious about constantly improving quality
and ensuring that the patient's stay is as comfortable and
carefree as possible.
All members of staff, including doctors, nurses and even parking
attendants, have undergone training to improve the quality
of patient services.
An office located within the hospital's lobby, opens its doors
to anyone who has a comment, suggestion or complaint. Both
in and out-patients are welcome, and all problems are dealt
with as quickly as possible. Solutions are drawn so that the
same problem does not occur again.
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Mission
Statement
The intent of this office is to provide our outpatients
with a smooth and carefree visit throughout our services
area; and at the same time provide our Inpatients with
adequate non-medical services and a comfortable environment.
Scope of Services
It is to coordinate and facilitate the administration
(scheduling, billing, results collection and dissemination)
of a comprehensive array of diagnostic services and
one-day surgeries for our customers
It is to coordinate and monitor the patient satisfaction
level throughout the patient visit and stay in the hospital
Customers
They are the: patient, physicians, families, third-party
payers, other hospitals, and physician office staff.
Qualities Required for
Patient Services Office Staff Are
Adaptability, flexibility, teamwork, exceptional customer
relationship and drive for customer satisfaction/service.
Excellent appearance, politeness, general knowledge
and education.
Center Location
On the ground floor of the main hospital building adjacent
to the visitors' elevators.
For more information, Please contact the Patient
Services
Office at Saint George Hospital University Medical
Center at 01. 585700- 581700 ext: 3208- 3212.
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